132/33/11kV SMD Nangkor will be taking emergency shutdown of all 33kV & 11kV feeders from 5:00PM till 7:30PM, today (23/08/2021) to inspect incomer CT on 11kV side. The power supply to following gewogs shumar, Zobel, Nanong, Khar, Chongshing, Yurung, Dungmin & chimung will be affected.
ESD, Pema Gatshel
The Chief Executive Officer (CEO) of Bhutan Power Corporation Limited (BPC) graced the three-day safety awareness program (August 30, 2021 to September 01, 2021) targeted for the excavator operators of Thimphu. Director, Distribution Services and other officials were also present.
The Electricity Services Division (ESD), BPC Thimphu has been facing numerous issues created by excavations being done in and around Thimphu. The excavations usually happen without the knowledge of BPC, and the damages done to the electrical infrastructure often go un-reported translating to wastage of BPC resources in locating the fault and rectification thereof. These excavations and consequent damages to the electrical infrastructure result in prolonged outages to the customers of BPC. Also, there are inherent risks posed to the excavators who operate the machines in the absence of proper supervision of the excavation works.
Therefore, BPC initiated a three-day safety awareness program in an effort to raise adequate awareness to the machine/excavator operators operating in Thimphu. The program shall help the excavators take conscious steps towards risk reduction and to remain vigilant to any potential threats from damage of electrical infrastructure. The operators shall now be required to inform BPC for any excavation works and seek BPCโs support to avoid damages to the electrical infrastructure.
Around 75 excavator operators shall be trained under this program
This is to notify all our valued customers and the general public that BEA has approved revision of miscellaneous charges for BPC vide letter no. BEA/CEO/BPC/2021-2022/148 dated 26 August 2021 as under. BPC shall implement the revision with immediate effect.
| A) Meter Security | ||
| Particulars | Existing Rates (Nu) | Revised Rates (Nu) |
| ย Meter Security Deposit | Cost of Meter | Shall be discontinued |
B) Energy Security
| Sl. No. | Consumer Category | Existing Rates (Nu) | Revised Charges (Nu) |
| 1 | ย LV Single Phase (Rural) | 10/A | 5/A |
| 2 | ย LV Single Phase (Others) 10-60 A | 20/A | 20/A |
| 3 | ย LV Three Phase | 60/A | 60/A |
| 4 | ย LV Three Phase with CT Metering | 60/A | 60/A |
| 5 | ย Medium Voltage (MV) | 120/kVA rating of the transformer | 120/kVA rating of the transformer |
| 6 | ย High Voltage (HV) | 120/kVA rating of the transformer | 120/kVA rating of the transformer |
C) Supply Reconnection Charges
| Sl. No. | Consumer Type | Existing Charges (Nu) | Revised Charges (Nu) |
| 1 | ย LV Single Phase | 100 | 100 |
| 2 | ย LV Three Phase | 150 | 200 |
| 3 | ย Medium Voltage | 500 | 200 |
| 4 | ย High Voltage | 500 | 200 |
D) New Service Connection Charges
| Sl. No. | Consumer Type | Existing Charges (Nu) | Revised Charges (Nu) |
| 1 | ย LV Single Phase | 100 | For the initial supply release to a consumer premises no charges shall be levied for testing, connection and installation. However, consumer availing the services subsequently, shall be charged at the prevailing rate |
| 2 | ย LV Three Phase | 150 | |
| 3 | ย Medium Voltage | 500 | |
| 4 | ย High Voltage | 500 |
E) Capacity Reserve Charges
| Sl. No. | Consumer Type | Existing Charges (Nu) | Revised Charges (Nu) |
| 1 | ย HV and MV customers | Equal to demand charge for three months calculated on the conditionally sanctioned load | Equal to demand charge for three months calculated on the conditionally sanctioned load |
F) Late Payment Surcharge
| Sl. No. | Particulars | Existing Charges | Revised Charges |
| 1 | ย All categories of customers | 2% per month of the billed amount | 2% per month of the outstanding billed amount non compounding |
The Chief Executive Officer (CEO), BPC welcomed back the nine (9) BPC employees who had volunteered to go to Phuentsholing. These volunteers had assisted Electricity Services Division, Phuentsholing for the daily operation & maintenance of lines and also to execute the work for providing constructional power to the 400 bedded quarantine facility. The volunteers served for almost two (2) months at Phuentsholing, underwent the mandatory 7 days quarantine in Thimphu and have returned back safely.
The CEO hosted a lunch for the volunteers and awarded certificate of appreciation to the volunteers.
BPC thanks them for their self-less act and wishes them a safe journey back to their respective offices.
โIt is not enough to be compassionate. You must actโ โ The 14th Dalai Lama.
BPC participated in dhiTECHHACK 2021: Group Innovation Challenge 2021 which was conducted on 22ndย October 2021 at Le Meridian, Thimphu. The team was formed from Strategy, Planning and Business Development Department, Strategy & Technology Services, BPC. ย A total of 9 teams from various DHI companies participated in the competition. BPC with an idea ofย EV2X (Electric Vehicle to any load) Concept asย an Ancillary Energy Sources to Mitigateย Power Outages /Power Deficitย took 2ndย place with cash price of Nu. 75,000/-. BPC is now looking forward to implement its first EV2X project at its Corporate Head Office, Thimphu using its 3EVs to encourage public to go green and clean with efficient use of their available resources. ย ย ย
The team would like to thank DHI InnoTech and congratulate all the participants.
A Memorandum of Understanding (MoU) between Bhutan Power Corporation Limited (BPC) and the College of Science & Technology (CST) was signed virtually on 17th November 2021. The MoU was signed by the Chief Executive Officer, BPC and President, CST in the presence of officials from both sides. The signing of this MoU is an effort towards establishing a partnership between the industry and academic institutions to enable the exchange of applied technical knowledge and skills through joint research activities and programs.
The Medal Award Ceremony was held on December 15 2021.ย During the ceremony, the CEO read the Royal Command circulated by RCSC and said that the medal is an acknowledgement of each individuals dedication and hard workย for serving the Tsa-Wa-Sum. He further added that with receipts of such prestigious award, one must take pride and responsibilities with dedication in the years ahead. He congratulated all the recipients on behalf of BPC Family. A total of 237 medals were received this year of which 86 were Bronze, 90 Silver, 54 Gold and 43 received Lifetime Achievement Medal.
๐๐๐ฌ๐ก๐ข ๐๐๐ฅ๐๐ค ๐ญ๐จ ๐๐ฅ๐ฅ ๐ญ๐ก๐ ๐ซ๐๐๐ข๐ฉ๐ข๐๐ง๐ญ๐ฌ.
On the 30th December, 2021, BPC was awarded with the first GNH of Business Certificate by the Center for Bhutan and GNH Studies (CBS). The certificate indicates that the companyโs business processes are in line with the GNH values and It is a testament to its vision & mission in serving the nation. The CEO in his acceptance speech said that BPC shall work even harder to fulfill its mandates in line with the GNH values.
The award ceremony was graced by Honโble Prime Minister Dr. Lotey Tshering. In attendance were former Prime Minister, Dasho Tshering Tobgay, Cabinet Director and BPC Management. Along with Bhutan Power Corporation Limited, Bank of Bhutan and Bhutan Telecom Ltd. also received the certificate.
BPC has launched its first Omni-Channel Contact Center System on 31st December, 2021. The project was developed in collaboration with Zealous Systems Pvt. Ltd. The Omni-Channel Contact Center System implemented is the Sinch SAP Contact Center System. This system enables customers to interact with the customer care agents through multiple channels, such as phone, chat and social media platforms. Today, with the Go Live of the system, our agents are using all the call facilities of Sinch Contact Center system. The integration of the call center system with Messenger, WhatsApp and BPC website chat box is under validation.
With the launch of the system, it marks the achievement of all the majors targets for 2021. And we hope for another successful year ahead.
Happy New Year!
Bhutan Power Corporation Limited (BPC) would like to inform our valued customers that all efforts are made in providing reliable power supply and timely meter reading and billing activities. Our field personnel are working in containment mode under strict COVID-19 protocols.
With current lockdown starting 15th January 2022, the meter reading activities for some customers in Gelephu, Phuentsholing and Thimphu were pending. The activities for Gelephu and Phuentsholing will resume once the situation improves. For Thimphu, BPC is carrying out scheduled meter reading and billing activities following strict COVID-19 protocols. Keeping safety in mind, BPC shall not be handing over the printed bill(s) to the customers. The bill(s) shall be placed near the respective meter boxes. We recommend our customers to pick up your bill(s) after the lockdown is lifted. If your bill is misplaced, you can get a duplicate copy of it from our Electricity Services Division office after resumption of office. Alternatively, the bills can be availed online in BPC website by following the procedure described below.
Please register with us by following the steps given below:
We encourage all our customers to avail your bills using BPCโs online system. For any issues with the registration, please contact Ms. Chhimi Rinzin @ 77217714.
As our revenue counters are closed, we request our valued customers to kindly use any of the following online payment options to pay the bills;
Toll Free Number 1250
Billing Queries for Thimphu:ย Mr. Dorji Gyeltshen @ 77999881
This is to inform our valued customers in Phuentsholing and Gelephu that with the current lockdown started from 15th January, 2022, meter reading activities for some of customers in Phuentsholing and Gelephu areas could not be completed as these places are declared as โRed Dzongkhagsโ.
BPC would like to an initiate meter reading in these area through WhatsApp. ย We would like to request our customers from the following areas who havenโt received their electricity bills for the month of January 2022 to take photograph of the meters and send it along with your consumer number to the WhatsApp number of the officials mentioned against the Dzongkhag:
| Dzongkhag | Area of uncompleted meter readings | WhatApps Number |
| ย Phuentsholing | Dhamdara/Pepaldara, Industrial area, Lower market/upper market, Ramitey, Norgay area, Kabraytar, Pasakha, Pachu,Tading, Chilaouney, Pana, Khateykha, Chimuna, Dophulakha & Dungna | ย +975 โ 17655716ย (Mr. Tshulthrim Dorji) |
| ย Gelephu | Lhayul/Chuzom, Pemaling, Pemathang, Jigmeling, Chuzargang, Dolongang, BPC/RBA colony, Dechenpelri, Raidrangra, Samtenling, Gogidrangra, Umling, Taraythang, Rabdelding, Samkhara & Jigmecholing | ย +975 โ 17410902 (Mr. Padam Lal Tamang) |
We will validate the readings received, prepare bills and deliver individually in the WhatsApp accounts. Alternatively, the bill(s) can be availed online in BPC website by visiting www.bpc.bt. (Detail procedures to avail the online bills is posted in BPC Facebook page)
If you face any difficulty in locating your meter or sending your reading (photo), kindly contact the above officials for assistance. ย
This is to update that while carrying out scheduled meter reading and billing activities following strict COVID-19 protocols for the customers of Thimphu, we have encountered cases where some customersโ premises were not accessible and some premises were locked.
Since BPC has initiated meter reading submission though WhatsApp, we would like to request the customers whose premises were inaccessible/locked to take photograph of the meter reading and send it along with your consumer no. to Mr. Dorji Gyeltshen at WhatsApp number 77999881. ย
We will validate the reading received, prepare bills and deliver individually in the WhatsApp accounts. Alternatively, the bills can also be availed online from our website www.bpc.bt. (Detail procedure to avail the online bill is posted in BPC Facebook page).
If you face any difficulty in locating meter, sending meter reading, kindly contact the above official for any assistance.
BPC would like to inform our valued customers that all efforts are being made in providing reliable power supply and other related services during the lockdown. We are also carrying out scheduled meter reading and billing following strict COVID-19 protocols.
Keeping safety in mind, BPC shall not be handing over the printed bill(s) to the customers. The bill(s) shall be placed near the respective meter boxes. We recommend our customers to pick up your bill(s) after lockdown is lifted. If your bill is misplaced, you can get a duplicate copy of it from our Electricity Services Division Office after resumption of office.
Alternatively, the bills can be availed online in BPC website by visiting www.bpc.bt (Detail procedures to avail the online bill posted in BPC Facebook page). If you face any difficulty in registration, kindly contact Ms. Chhimi Rinzin @ 77217714 for any assistance.
This is to inform our valued customers that Electricity Service Division, BPC, Paro shall be taking shutdown of 33kV Drugyel Feeder on date 26/03/2022 & 27/03/2022 (Saturday & Sunday) from 9.00AM to 5.00PM on daily returnable basis to facilitate the shifting of 33kV line at Olathang and Satsam.
However, ESD, BPC, Paro will try to minimize the outrages and restore the supply at the earliest possible. For further information please contact (i) 1250 (ii) 17603716 (iii) 17975685.
During the time of shutdown, there will be no power supply to the following areas:
Whole of Tsento Gewog, Soe, Lingzhi & Shomu, Satsam, Jagarthang, Lower Jagarthang, Jagarthang Kaykha & Lango Chukha under Lango Gewog & Nemjo Regitsawa under Luni Gewog.
Inconvenience caused is highly regretted.
ESD, BPC, PARO
BPC is upgrading the grid to modernize and keep up with global standards. As a part of modernization for digitalization and automation process, the existing customer meters shall be replaced with smart meters.
In the first phase, the replacement shall start from Dangrena & Dechencholing area under Thimphu Thromde from 14th April 2022. ย As the works are required to be carried out off-line, the customers in these areas will experience brief supply interruptions. Our field staff shall contact the individual customers/house owner while carrying out the work.
We would like to request our valued customers in Dangrena & Dechenchoing area to kindly co-operate with us as we take this important initiative in upgrading our metering and billing system to provide best possible service now and in the future. ย
The Management and the employees of Bhutan Power Corporation Limited would like to welcome on board Dasho Kesang Deki, Secretary, Ministry of Finance as the new Chairperson of BPCโs Board of Directors.Dasho has served under various capacities and prior to her current appointment she was the Director General of the Department of National Properties. She was also appointed as one of the four Commissioners of Royal Civil Service Commission on May 21 2014.
BPC would also like to thank the out-going Chairperson Dasho Ugen Chewang for his leadership and guidance. We wish Dasho good health and a happy life ahead.
BPC participated in a One-day Womenโs Badminton Tournament on 30th May, 2022 at Dekiling Geog under Sarpang Dzongkhag to encourage & socialize with the women over the organization organized by WePOWER, BHSL.
A total of 16 women participated in the Badminton Doubles Tournament, 6 from BPC and 6 from other organization. The finals were played between BPC players, Ms. Namgay Lhamo & Ms. Tenzin Pelden against Mrs. Singye Wangmo & Ms. Lhachen from Gelephu. The team lost to team from Gelephu coming as runners up.
The first cohort of one-day training on โGender Equality and Workplace Harassment was successfully conducted by the Institute of Management Studies, Serbithang, Thimphu for BPC on May 20, 2022. The training was provided to employees (senior and mid-level) to create awareness of the concept of gender equality and harassment in the workplace which would help BPC realize the expectation outlined in the DHI Group Policy Framework on Gender Equality 2021.
In continuation to the first GoLive of Sinch Contact Center, integration of BPC Web Chat, WhatsApp, and Facebook Messenger to the system is completed. Now, our valued customers can seamlessly interact with our customer service agents through the mentioned service channels in addition to our toll-free no. 1250.
With the launch of this project, we have now achieved what has been envisaged for the Omni-Channel Contact Center System requirement in BPC Digital Strategy 2020-2025.The project was developed in collaboration with Zealous Systems Pvt. Ltd.
Bhutan Power Corporation Limited conducted a cleaning campaign to observe the โWORLD ENVIRONMENT DAYโ 2022 by cleaning the adopted section of Chubachu Stream in Thimphu near the Chubachu substation area.
BPC has been cleaning the Chubachu stream yearly starting 2017 either on โWORLD WATER DAYโ or โWORLD ENVIRONMENT DAYโ. BPC adopted a 200-meter stretch of Chubachu stream near Chubachhu Power Substation to clean and maintain periodically in 2017 on the โWORLD WATER DAYโ-22nd March 2017 which was launched as a pilot project to clean and maintain streams and rivers of Bhutan by the National Environment Commission Secretariat (NECS) in partnership with Bhutan Red Cross Society (BRCS), Royal Society for Protection of Nature (RSPN), Clean Bhutan, Thimphu Thromde and various stakeholders.
Environment, GIS, and Survey Division, BPC coordinated the cleaning program with about 16 volunteers from the BPC head office and collected about 20 bags of waste from the area and took them directly to the Meymey Lakha Landfill area for proper dumping. The waste collected comprised household wastes, pet bottles, old rugs and clothes, construction debris, baby diapers, sanitary pads, etc.
